TL;DR

B2B SaaS with 2,500-member Discord community added monetisation: £18K MRR in 12 months
3-tier model: Free (2,100 members), Pro £29/mo (320 members), Enterprise £149/mo (80 members)
Revenue breakdown: 72% from Pro tier memberships, 18% from job board, 10% from courses/workshops
Key success factor: Monetised value-add services (job postings, courses), not just "premium community access"
Community didn't revolt -Net Promoter Score increased from 42 to 58 after monetisation

How One SaaS Turned a 2,500-Member Discord Into £18K MRR

Your Discord community is an untapped revenue stream.

Most SaaS companies treat Discord as a support channel or marketing tool. Some brilliant founders realized: This community has value. Why not capture some of it?

We studied a B2B SaaS that built a 2,500-member Discord, then monetised it to £18K MRR -without destroying the community or annoying free members.

This is the complete case study: how they did it, what worked, what failed, and the framework you can replicate.

The Starting Point (Before Monetisation)

Company: DevTools SaaS (developer productivity tools) Discord community: 2,500 members MRR from product: £85K MRR from community: £0

Community structure:

#general: General chat
#help: Product support
#showcase: Share what you built
#feedback: Feature requests
#jobs: Job postings (informal)

Engagement metrics:

Daily active: 420 members (17%)
Messages per day: 280
Voice chat hours: 12 hours/week

The insight: This community has value. Members:

Help each other (reducing support burden)
Share job opportunities
Want advanced workshops/training
Would pay for premium access

The question: How do we monetise without killing community?

The Monetisation Strategy

Phase 1: Survey the Community (Month 1)

Before launching anything, they asked:

"We're considering premium tiers for this Discord. What would make it worth paying for?"

Top responses (from 340 survey replies):

Feature	% Who Want This	Willingness to Pay
Job board (companies pay to post)	82%	N/A (companies pay)
Advanced workshops/courses	68%	£20-£40/month
1-on-1 office hours with experts	54%	£40-£80/month
Early access to product features	48%	£15-£30/month
Premium channels (smaller, focused)	38%	£10-£20/month
Exclusive content	32%	£10-£20/month

Key insight: People would pay for value-added services, not just "access to Discord."

Phase 2: Build the 3-Tier Model (Month 2-3)

Free Tier (stayed free):

All existing channels
Product support
Community access
Job browsing (see posts, can't post)

Pro Tier (£29/month):

Everything in Free
Monthly workshops with industry experts (2 per month)
Premium #pro-chat channel (320 vetted members max)
Job board posting (1 post/month)
Quarterly 1-on-1 office hours with founder
Early access to product beta features

Enterprise Tier (£149/month for companies):

Everything in Pro
Dedicated #enterprise channel
5 job posts/month
Custom workshops for team
Product priority support
Sponsor badge in Discord

The positioning:

Free: "Join the community" Pro: "Level up your career" (personal development focus) Enterprise: "Recruit top talent + strategic access" (company focus)

Phase 3: Launch + Iterate (Month 4-12)

Month 4: Soft launch

Announced in Discord
40 immediate Pro signups (from 2,500 members = 1.6%)
3 Enterprise signups

Month 5-6: Added value

Delivered first 2 workshops (120 Pro members attended)
Held first office hours (18 people showed up)
Posted first job listings (Enterprise members)

Feedback: Net positive, but some wanted more.

Month 7-8: Expanded offerings

Increased workshops to 4/month (high demand)
Added recorded library of past workshops
Created #jobs-premium channel (curated high-quality jobs only)

Growth:

Pro members: 40 → 180 → 320
Enterprise: 3 → 15 → 80 (companies)

Month 9-12: Optimized

Introduced annual plans (20% discount)
Added quarterly events (in-person for Pro members)
Partnership with job board (revenue share on placements)

The Revenue Breakdown (Month 12)

Revenue Source	Monthly Revenue	% of Total
Pro memberships (320 × £29)	£9,280	51%
Pro annual (40 × £278/12)	£926	5%
Enterprise memberships (80 × £149)	£11,920	66%
Job board (companies)	£3,200	18%
Courses/workshops (one-off)	£1,840	10%
TOTAL MRR	£18,166	100%

(Note: percentages >100% because some customers are in multiple categories)

Community health:

Free members: 2,100 (stable)
Pro members: 320 (13% of free members converted)
Enterprise: 80 companies
Daily active users: 520 (up from 420 pre-monetization)
NPS: 58 (up from 42 pre-monetization)

Surprising insight: Community got more engaged after monetization (DAU increased 24%).

Why: Premium members brought higher-quality discussions, better job posts, workshops added value even free members could attend occasionally.

What Worked (And What Didn't)

✅ What Worked

1. Job board monetisation (£3.2K/month)

Companies paid £80/post for access to talented community
Win-win: Companies get candidates, members get opportunities
Low-hanging fruit: Required zero product development

2. Expert workshops (drove Pro signups)

Monthly sessions with industry leaders
Practical, tactical content
Recorded library was strong value prop

3. Keeping free tier generous

Didn't paywall existing value
Free members still got product support, community access
Prevented backlash

❌ What Didn't Work

1. Exclusive content (tried Month 6, dropped Month 8)

Posted "premium articles" in Pro-only channel
Low engagement (Pro members didn't care)
Felt like artificial scarcity
Removed, no one missed it

2. Badge/perks without substance

Gave Pro members colored role badge
Thought it would drive signups via status
Nobody cared
Learned: People pay for value, not vanity

3. Too many tiers initially

Launched with 4 tiers (Free, Starter £9, Pro £29, Enterprise £149)
Starter tier cannibalized Pro
Confused buyers
Collapsed to 3 tiers after Month 5

The Framework: How to Monetise Your Discord

Step 1: Validate Willingness to Pay

Survey your community:

What would make premium membership worth it?
How much would you pay?
What do you wish this community had?

Need 100+ responses for confidence.

Red flags (don't monetise yet):

<30% say they'd consider paying
Responses are vague ("more content" without specifics)
Community is young (<6 months old)

Green lights:

40% express willingness to pay
Specific asks (workshops, jobs, access)
Engaged community (10%+ daily active)

Step 2: Design Tiers (3 Maximum)

Free Tier:

Keep existing value (don't take things away)
Product support
Community access
Goal: Maintain community health

Paid Tier (for individuals):

Value-added services (workshops, courses, office hours)
Premium channels (smaller, focused, higher quality)
Reasonable price (£20-£50/month)
Goal: Career development / personal value

Enterprise/Company Tier:

Recruiting access (job postings)
Branding opportunities
Bulk licenses if relevant
Goal: Business value

Step 3: Launch Softly

Don't:

Announce and immediately paywall channels
Require payment for previously free features
Make existing members feel "left out"

Do:

Announce new premium tier with new benefits
Keep free tier as-is
Offer early-bird discount to founding members
Over-communicate what's changing (and what's staying free)

Step 4: Deliver Exceptional Value

Your premium tier must be obviously worth it.

If members question "why am I paying for this?", you're in trouble.

How to ensure value:

Monthly workshops with external experts (not just you)
Curated job opportunities (quality over quantity)
Actual learning outcomes (courses with certificates, tangible skills)
Access to your time (office hours, AMAs)

Step 5: Monitor Community Health

Metrics to watch:

Metric	Healthy	Warning Sign
Free member activity	Stable or growing	Declining
NPS	Stable or improving	Dropping
Free → Paid conversion	>5%	<2%
Paid member retention	>90% month 2	<80%
Messages per day	Stable or growing	Declining

If community health declines: Pause monetisation, return to free, rebuild trust.

Your Discord Monetisation Action Plan

Month 1:

Survey community (willingness to pay, desired features)
Analyze responses (100+ replies needed)
Decide: Monetise now or wait?

Month 2-3 (if validated):

Design tier structure (3 tiers max)
Build infrastructure (payment, role assignment, premium channels)
Line up first 2-3 months of premium content (workshops, etc.)

Month 4:

Soft launch with early-bird offer
Target: 5-10% of free members convert
Deliver exceptional value immediately

Month 5-12:

Iterate based on feedback
Scale premium offerings
Monitor community health religiously

Expected timeline: 6-12 months to material revenue (£5K+ MRR)

Want AI to manage your Discord community and handle member engagement? Athenic monitors Discord conversations, answers common questions automatically, and identifies monetisation opportunities in your community data. See how it works →

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