Customer experience that scales with you
A managed service that handles enquiries on your site instantly and keeps every customer cared for after the purchase. Live within days. Always on. Always on-brand.
Free first month · No long onboarding · Cancel with 90 days notice
Your Brand
online
Hi Sarah, I noticed your last order took longer than expected. I'm really sorry about that!
I've added 10% off your next order as a thank you for your patience. Is there anything else I can help with?
That's really kind, thank you for reaching out!
Powering customer experience for ambitious brands
“Athenic basically gave us an entire marketing department overnight. This is what it feels like to punch above your weight!”
The customer experience gap that quietly costs you customers
Most growing DTC brands hit the same wall: support volume scales faster than your team can. Enquiries go unanswered. Post-purchase follow-up gets dropped. The brand experience suffers exactly when it matters most.
Slow responses, lost sales
A customer asking about sizing or stock at 9pm doesn't wait until tomorrow. They click away.
Post-purchase silence
Most repeat purchases happen with brands that stay in touch after checkout. Most brands don't.
Coverage that costs the same on a quiet day
Demand spikes during launches and holidays. A fixed team can't flex with it; an AI layer can.
What customers can expect
< 30s
First-touch reply
Median web chat response time, day or night
92%
WhatsApp open rate
Messages your customers actually see
24/7
Coverage
No overnight gaps. No weekend holes.
Days
Time to live
Not weeks of onboarding. Not months of ramping.
Two channels. One brand voice. Always on.
It's not a chatbot you set up yourself. It's a service: we provide both the AI and the operator who configures, monitors, and improves it on your behalf.
Web chat: instant, on-brand answers
- Answers product, sizing, returns, and stock questions in real time
- Learns your brand voice, catalogue, and policies
- Available 24/7 - covers overnight and weekend traffic
- Hands off to a human when complexity calls for it
“A customer asks "what's your return policy?" at 11pm on a Sunday. They get an accurate, on-brand answer in seconds.”
WhatsApp: proactive care after the purchase
- Personalised post-purchase messages timed to the delivery window
- Service recovery before complaints are even raised
- Review requests and repurchase prompts that feel personal
- Triggered by individual behaviour, not broadcast
“A delayed order? The customer hears from your brand first - apology and gesture before the frustration sets in.”
See it in action
Personalised WhatsApp moments, triggered by individual customer behaviour - not broadcast.
Your Brand
online
Hi Sarah, I noticed your last order took longer than expected. I'm really sorry about that!
I've added 10% off your next order as a thank you for your patience. Is there anything else I can help with?
That's really kind, thank you for reaching out!
How it stacks up
Brands using Athenic alongside or instead of expanding their CX team report faster response times, better post-purchase retention, and more time back for the work that actually requires a human.
| Traditional hire | Athenic managed service | |
|---|---|---|
| Time to start | 6-10 weeks to find and ramp | Live within days |
| Annual cost | Full FTE all-in salary + benefits | A fraction of an FTE - outcome-based |
| Coverage | Business hours, one timezone | 24/7, all channels |
| Scales with demand | No - fixed headcount | Yes - handles volume spikes |
| Setup and training | Yours to manage | We handle it |
| Risk | A long way before you know if it works | Free trial month, then commit |
Time to start
Traditional hire
6-10 weeks to find and ramp
Athenic
Live within days
Annual cost
Traditional hire
Full FTE all-in salary + benefits
Athenic
A fraction of an FTE - outcome-based
Coverage
Traditional hire
Business hours, one timezone
Athenic
24/7, all channels
Scales with demand
Traditional hire
No - fixed headcount
Athenic
Yes - handles volume spikes
Setup and training
Traditional hire
Yours to manage
Athenic
We handle it
Risk
Traditional hire
A long way before you know if it works
Athenic
Free trial month, then commit
Numbers based on US market FTE cost benchmarks. UK pricing available on request.
How a typical engagement starts
We learn your brand
Your dedicated operator works with you in week one to configure the chat with your catalogue, voice, and policies. A conversation, not a brief.
We go live
Web chat goes on your site. WhatsApp sequences are scheduled. Your team doesn't manage the day-to-day.
We improve it weekly
Performance reviewed weekly, messaging refined as patterns emerge. Monthly insights summarise the wins.
In practice
Returns and exchanges
Customer waits 24 hours for a reply on how to return a product.
Exact return process in 30 seconds, with a one-tap link to start it.
Post-purchase anxiety
"Where's my order?" enquiries flood your inbox during every delivery window.
A WhatsApp on day 2 confirms the order is on its way. Inbound questions drop sharply.
Service recovery
A damaged order becomes a one-star review.
Athenic detects the delay signal and reaches out with an apology and a fix - first.
Review generation
A bulk email asking for reviews. Most ignored.
A personalised WhatsApp seven days after delivery. Positive responders get prompted; issues get resolved.
Multi-brand portfolios
Separate CX processes for each brand you run.
One service agreement. Distinct brand voices and WhatsApp identities for each.
Common questions
Start with a free month
We'll set up your first month free. If you're not seeing faster response times and stronger post-purchase retention, you walk away.
Book your free demo